D&T Business Analyst, Scotch & European Spirits Categories

Location – Glasgow or Edinburgh

Context/Scope

Diageo is the world’s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry. Arthur Guinness, Alexander Walker, and many other dedicated people that followed in their footsteps, cared deeply about the people and businesses they fostered, and the communities in which they operated. Today we stand on the shoulders of these giants and act with the same entrepreneurial spirit. We are a spirited company born of an incredible entrepreneurial legacy. The success of Guinness®, Smirnoff®, Johnnie Walker®, Tanqueray®, Baileys® and many more brands led to the formation of our company in 1997. And we only thrive today because of the talent of our people to grow our brands, old and new, and keep them strong. Our purpose, celebrating life, every day, everywhere means that our brands are part of celebrations big and small. We believe that living our purpose in full is to make the most of life – to be the best you can be at work, at home, with friends, in the community, and for the community.

Digital and Technology’s vision for Diageo is to become the best data insights-driven consumer products company, unleashing the power of data with consumers, customers and suppliers to create competitive advantage.

We strive to accelerate time to value through strategic partnership, world class execution and maximum adoption of our products, solutions and data. We are passionate about creating a dynamic culture capable of continuous and sustainable improvement.

This role ensures D&T makes a strategic impact on the Diageo business, working with business sponsors, the category D&T team and Global teams e.g Value Streams to maximise D&T value in market.

Dimensions

Purpose of Role

This role has works hand in hand with the D&T Head of Scotch & ES to ensure overall end to end D&T capabilities within these categories are bringing maximum value for Diageo. The role of Business Analyst is naturally flexible to bridge across multiple areas of D&T scope depending on priorities agreed with the category. A strong understanding of the business processes and expectations as well as existing system usage allows you to identify opportunities for technology-enabled innovation and work collaboratively to deliver on our commitments.

Provides the insight to define and measure “As Is” business capability maturity, understand the gaps to close and define the required “To Be” model to deliver against Diageo strategic goals.  They will inspire, engage, and collaborate with subject matter experts across Diageo to define the process, data, people and tech to deliver strategic business outcomes.

As an important member of the D&T Supply Value Stream you work closely with the wider Value Streams as needed.

Market Complexity

D&T delivers products to all Diageo markets, categories and functions. This role, where appropriate, will be part of multiple category and global working groups working in conjunction with the D&T Supply VS leads to ensure D&T delivers end to end across the spectrum of capabilities. This often includes a portfolio of complex category/ functional/ process/ system footprint.

Leadership Responsibilities & capabilities

Working closely with the wider D&T team to ensure optimal executional delivery of D&T into their category, this role requires a breadth of expertise both in analysis and partnering to ensure proficient accountability and ensure high quality delivery

Financial Complexity

The business analyst will, depending on the category scale typically have involvement in projects and category capability analysis on systems and resources investment in multiple millions.

Top Accountabilities

Business Analysis:

• Capturing as Is business capability maturity and Process to at least L4 (i.e. “Deliver Order”)
• Define, align & publish To Be business capability maturity to deliver Diageo strategic objectives – including target process flows
• Anticipating & identifying future opportunities and providing external perspectives, provocation.
• Support application rationalization roadmap
• Support development of robust business case to facilitate effective and transparent  strategic prioritization of D&T investment
• Support identification of high-level impact of change from development/transformation of identified business capabilities

Business engagement and value realisation:

• Build credible relationships with stakeholders and SME’s within category enabling you to truly understand and represent the market within D&T.
• Collaborate with category to identify technology solutions that align with their strategic priorities and drive operational efficiency.
• Conscious of and works towards value optimisation of D&T for their market, considering new technology investments, adoption and usage of key systems as well as service excellence.

Strategy and execution:

• Participate and perform analysis in strategic planning sessions to provide technology insights and recommendations.
• Work closely with business units to gather requirements and translate them into actionable technology initiatives.
• Collaborate with the solution teams in respective value streams to successfully deliver the technology roadmap as per commitments.

Benefits Realisation and Adoption:

• Support business units during the transition to new technology solutions, ensuring organisational impact is understood and prepared for.
• Support change management efforts to facilitate smooth technology adoption within the category.
• Monitor and measure the effectiveness of technology implementations and make recommendations for improvement.
• Monitor adoption of solutions and define interventions where needed

Service operations and employee experience:

• Have an awareness of operational tech landscape; staying aware of service and maintenance activities and supporting as needed.
• Identifies opportunities for continuous improvement and efficiencies in ways of working
• Work as part of D&T Supply Value Stream on overall Category Performance Management reporting.
• Support D&T application and Server BAU activities

Qualifications and Experience Required

• At least 2 years of responsibilities in IS or an IS focused business area
• Experience in identifying and assessing business capability maturity required to deliver strategic outcomes
• Demonstrated ability to build and maintain good business relationships
• Demonstrated ability to effectively engage  cross-functional teams
• Bachelor’s degree or equivalent experience in a relevant field
• Training or knowledge of supported business domain areas
• A strong track record of working within large matrixed organizations
• Has a passion for continuous improvement
• Has the foresight to see potential issues, performance challenges and risks, and has the necessary skills to influence and negotiate with the right people to maintain performance
• Is comfortable (and resilient) working in a fluid, fast-changing environment under pressure with high levels of ambiguity
• An understanding of both the current business’s industry and emerging business, consumer and technology trends
• Ability to travel within the category as required
• Knowledge of Scotch & ES operations and IT applications is desirable

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.